The Cambridge Group of Clubs (hereinafter “CGoC”, “we”, “our” or “us”) is committed to safeguarding and handling your personal information in a responsible and secure manner.

This Privacy Policy (“Policy”) describes how we process your personal information as you use our websites located at www.thecambridgeclub.com, www.torontoathleticclub.com, and www.adelaideclub.com (collectively, the “Sites”), visit our clubs, and use any of the services, tools, technology, products, features, and events (collectively, the “Services”) provided, operated or owned by CGoC. When we collect, access, use or do anything with your personal information, we are “processing” your personal information.

We may modify this Policy at any time. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by the email or telephone number which we have on file or through a notice on our Sites if we make any material changes to how we collect, use or disclose your personal information. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.

In addition, we may provide you with real time disclosures or additional information about the personal information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.

CONTENTS

Information We Collect
How We Use Your Information
How We Share Your Information
Your Choices
Third-Party Services
Safeguarding
Retention
Accessing Your Information

Information We Collect

Personal information is any information that is related to you, identifies you or makes you identifiable. We collect different types of personal information when you access or use our Services, including:

• Information you provide to us: We may ask you to provide the following categories of personal information in connection with our provision of the Services:
  
  
  • Account Information: Information you provide about yourself to access our Services, including your name, email address, phone number, and mailing address, to allow us to communicate with you and provide you with the Services.
    
    
  • Membership Information: Information you provide when you complete our membership form, including your name, home address, date of birth, phone number, email address, emergency contact, gender, and credit card and banking information.
    
    
  • Voluntary Information: Information you provide to us voluntarily by completing forms on our Sites, submitting a job application, signing up for our newsletter, participating in our surveys, posting or contributing to our social media pages, or contacting us. We do not read any of your private online communications.
    
    
• Usage Information Automatically Collected: When you use the Services or visit our Sites, we automatically collect information about the Services you use and how you use them:
  
  
  • Service Data: We collect information about your interactions with the Services, such as the pages or other content you view, and other actions you perform while using the Services.
    
    
  • Log Data: We automatically collect log information when you use the Services. This might include your IP address, access times, hardware and software information, device information, the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We collect and monitor this data in order to keep track of the security and privacy of your account.
    
    
  • Cookies and Similar Tracking Technology: We may use cookies and other tracking technologies to collect and store information about your use of our Services. We use these tools to ensure that you receive a personalized experience, to provide you with certain functions on our Services, to keep your account safe, and to improve and optimize our Services. Please refer to the “Your Choices” below for instructions on how to update cookie preferences for your web browser.
    
    
• Membership Information: We may collect personal information about how you use our Services, including check-ins to, and purchases made at the club and other information provided when you book a court, or purchase or schedule a class or other training session.
  
  
• Information From our Premises: We use video monitoring in public areas of our premises to maintain security. If we host an event, photographs may also be taken.
  
  
• Information Collected Through Our App: Through our membership application, we may collect information such as your class or court bookings and billing information.
  
  
• Job Applicant Information: If you apply for a job with us, we collect information necessary to process your application or to retain you as an employee, which may include education and job history information. Providing this information is required for us to consider you for employment.
  
  
• Public Health and Safety: In certain situations where a serious public health threat has been identified, we may collect information from employees, members, and other individuals accessing our facilities. This may include medical and health information, such as body temperature and symptoms. We collect this information to protect the health and safety of our employees and members. We may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety.

How We Use Your Information

Your Personal Information can be used for various purposes, including:

• To Provide Our Services: When you access or use our Services, we process certain personal information about you to be able to provide you with our Services. Some examples of how we process your personal information include, but are not limited to: allowing you to sign up for a membership with one of our clubs, booking personal training sessions or classes, paying fees for our Services, and to analyze your use and enjoyment of our Services.
  
  
• To Communicate With You: If you sign-up to become a member at one of our clubs, you will receive communications from us regarding our Services. These communications are transactional messages about your account, billing information, surveys, support, customer service, events, policy changes, or other notifications relating to our Services. These communications are necessary for us to provide our Services to you.
  
  
• Marketing Communications: We may also use your personal information for marketing, promotional, or other related communications and initiatives. You can manage your email preferences and opt out of certain communications, such as by clicking the “unsubscribe” link found within non-transactional communications or by emailing us at the contact information listed at the end of this Policy.
  
  
• Surveys: We may ask you to fill out a survey to obtain feedback about your experience with our Services. We use this information to help us improve our Services, understand our customers, and enhance our Sites and other offerings.
  
  
• To Enforce Our Terms, Agreements, and Policies: To maintain a safe, secure, and trusted environment for you when you use the Services, we use your personal information to ensure that our terms, policies, and agreements with you and any third parties are enforced. We actively monitor, investigate, prevent, and mitigate any suspected or actual prohibited activities on our Services.
  
  
• To Comply With Applicable Laws: We may be required to process your personal information under certain laws and regulations. We may also process any and all information if required to do so by law or in the good faith belief that such processing is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce our Terms of Service and other policies; or (c) protect the rights, property, or personal safety of CGoC, our employees, our members, and the public. We cannot provide the Services to you without such processing.
  
  
• For Employment: We collect information in connection with job applications to consider you for employment. If you are offered a position, the collection of your personal information will be subject to a separate employee-only privacy policy.
  
  
• De-Identified Information: To the extent we maintain and use personal information in a de-identified form, we will not attempt to re-identify the information, except for the purpose of determining whether our de-identification processes satisfy our legal obligations.

How We Share Your Information

We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

• Third-Party Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We may use third parties to perform certain services, such as:
  • To process and store data, including your personal information;
  • To track, analyze and modify our Services;
  • For marketing and advertising;
  • To support our IT and security efforts.

Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers are located in Canada, the U.S. and other foreign jurisdictions.

• Reciprocal Clubs: We may share your information with reciprocal clubs located in Ontario, the United States and other foreign jurisdictions to the extent you plan to visit one of those clubs. Such information may include your name, dates of travel, and member number.
  
  
• Merger, Bankruptcy or Corporate Reorganization: We may disclose and transfer your personal information to a subsequent owner, co-owner, or operator of CGoC or the Services, or in connection with a merger, consolidation, restructuring, the sale of all or substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your personal information when we are engaged in a merger, bankruptcy, or corporate reorganization.
  
  
• Legal Obligations and Safety: We and our Canadian, US and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
  
  
• Analytics: We also use web analytics services such as Google Analytics. They use cookies to help us analyze how visitors use the Website. For example, with Google Analytics, the information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by a Google server. Google uses this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for us, and providing us with other services relating to Site activity and internet usage. You can prevent the storage of data relating to your use of the Site and created via the cookie (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. You can also obtain additional information on Google Analytics‘ collection and processing of data and data privacy and security at the following links:

https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631

Your Choices

• Your Account: You may access your account information by logging onto our membership portal. You can edit your personal information as necessary, such as your email address, name, phone number, and more. When you update your account information, we may keep a copy of your previous account details for our records and to prevent fraud or other activities that violate our terms, policies and agreements. However, if you do not provide us with some of your personal information, such as your name or email, we will no longer be able to provide you with access to our Services.
  
  
• Voluntary Information: You may choose not to provide us with some of your personal information. For example, you are not required to complete any survey we send to you.
  
  
• Communication Preferences: If you do not want to receive emails from us, please adjust your communication preferences or click the unsubscribe link within the email you received from us. You will not be able to unsubscribe from Service-related communications as they are necessary for us to continue offering you the Services.
  
  
• Account Deletion: If you wish to delete your account completely, please email us at the contact information below. Please note that our deletion of your personal information is subject to limitations, including any applicable legal retention requirements.
  
  
• Cookies Preferences: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites send to a user‘s browser, which may then be stored on the user‘s hard drive so that we can recognize the user‘s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Sites, you may not be able to take advantage of all of the Sites’ features.

Third-Party Services

Our Sites may contain links to other websites that we do not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Safeguarding

To protect your personal information, we have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your personal information gets compromised. We also depend on you to keep your account information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at contact information notes below if you become aware of any unauthorized access to or use of your account.

Retention

We generally retain your personal information as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise, we will try to delete your personal information upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any personal information that also relates to other individuals, unless such other individuals also wish to delete their personal information at the same time. We only retain video surveillance information for a period of 7 days.

Accessing Your Information

Under Canadian privacy law, you have the right to request access to your personal information that we have in our custody or control, and to request updating and/or correction to same, subject to certain exceptions and restrictions.

You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We will respond to your request within a reasonable timeframe and in compliance with applicable laws. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

It is your responsibility to provide accurate, correct and complete information. If you notice any errors in your personal information or need to update it, please contact us at the email address indicated at the bottom of this Policy.

Updates to the Privacy Policy

We may update this Policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

Contact Us

If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to our collection of your personal information, please contact: humanresources@cambridgegroupofclubs.com